PLEASE NOTE: If this is your first time accessing the Localytics Customer Portal, you'll need to follow the instructions in the FAQ: How do I sign up and log in to the Localytics Customer Portal?
The Localytics Customer Portal gives you access to your recently submitted support ticket(s) with Localytics.
At this time, only tickets submitted after 3/26/18 are available in the Customer Portal. We are working to backfill historical ticket data in the near future.
To access the Localytics Customer Portal, you will need to do the following:
- Navigate to the portal via https://localytics.zendesk.com/hc/en-us or click the Ticket URL in your recently submitted Localytics support ticket.
- If you're not already signed in, you'll need to do so. Sign in by clicking Sign In in the top right corner. Once logged in, click your name in the top right hand corner. You will then see an option to See my tickets.
If you don't yet have a login, follow the guide here. Note: this will be a different login from your Localytics Dashboard.
- You can then see an overview of all the Localytics support tickets you have submitted under My tickets. The ticket subject, ticket ID number, time created, last activity, and ticket Status will be displayed in this overview.
- Click into the subject line of the ticket to see a full history of an individual conversation with Localytics support. From the individual ticket page, you'll also be able to add additional comments to the ticket conversation.