FAQ
Frequently asked questions, troubleshooting, and more.
End-User Privacy and GDPR
Settings & Billings
- How do I check the status of my Localytics support ticket?
- How do I sign up and log in to the Localytics Customer Portal?
- How do I add another user to my account?
- What do I do when someone leaves my company?
- I am receiving a message that I do not have sufficient permissions to do something. What do I do?
- What is the difference between an app Viewer and Marketer?
Analytics
- [VIDEO] Understanding the Engagement Report
- How can I generate cross-app reports in Localytics?
- [VIDEO] Understanding the Usage Report
- Why are my event attribute values not appearing correctly in the filter?
- [VIDEO] Understanding Segments
- [VIDEO] How to create a Funnel
Messaging
- Why is frequency capping for in-app not working?
- Why are my Apple push certificates not being authenticated?
- What are profiles and how do I use them?
- How do I export a list of all my campaigns?
- If I have multiple buttons in my custom in-app message, how do I ensure Localytics tracks them correctly?
- [VIDEO] Confirm & Test your Push Campaign Setup (4 of 4)
Attribution
- Which ad campaigns are attracting the highest-value new users to my app?
- What are organic users in the dashboard?
- Which ad networks and attribution vendors does Localytics partner with?
- How do event postbacks work?
- How do I pass attribution data from users who click on a particular URL?
- If I change the name of a Facebook/Twitter/Adwords campaign will the new campaign name appear in the Localytics dashboard?
Remarketing
- What is Remarketing and how do I set it up?
- What are best practices for attributing app opens to Facebook remarketing campaigns?
- Which Facebook account should I use to create Remarketing campaigns?
- What kind of user information can I export?
- [VIDEO] How to create a remarketing campaign
- Why can’t I export my Remarketing audience?
Predictions
Places
- Can I send a Places campaign to people who are currently inside a geofence? Places
- How long will it take for the user to receive the push message once a user triggers a Places Campaign?
- Can I personalize text in Places campaigns like I personalize a regular push message (geofence details, user name, etc.)?
- Can you trigger other message types (like in-app or inbox) using geofences?
- What’s the difference between a Localytics Place Entered event and a Localytics Place Visited event?
- What information is captured in the Places event tags?
SDK
- How are the number of profiles calculated?
- What impact does the SDK initialization have on app launch?
- Can tag management tools be used with Localytics?
- How does Localytics handle data that is generated while a user is offline?
- How should I tag a hybrid iOS app?
- The number of occurrences for a specific event doesn’t seem right. Why is this? What can I do?
API
- How can I use the Localytics Query API to generate specific reports?
- Why are my API requests failing?
- Audience Export - Why am I getting a 401 Error for the Localytics Audience Export API?
- Audience Export - Why isn’t my audience exportable?
- Audience Export - Why was my export automatically disabled?
- Audience Export - How do I enable an Audience for Export?