FAQ
Frequently asked questions, troubleshooting, and more.
Messaging
- How can I target specific users for a messaging campaign?
- How does Daylight Savings impact my message scheduling?
- Migrating from GCM to FCM
- How do I export a list of all my campaigns?
- Can I use emojis for a subject line in an email campaign?
- Why do I see the infinity symbol (∞) in True Impact calculations?
Push Notifications
- Can I pause or edit a live push messaging campaign?
- Can I upload a list of IDFV, IDFA, or other customer info in the Audiences screen to send a push campaign to this custom audience?
- How Can I Update An Expired Push Certificate?
- Why is my app icon showing up as blank or black & white in a push message?
- How should I measure the success of push messaging campaigns?
- Why are my Apple push certificates not being authenticated?
In-App Messages
- What happens if a given user qualifies for two in-app campaigns with the same triggering event?
- Can I adjust the size of the in-app message dismiss button?
- Why does the URL from my in-app message CTA not open within a new view?
- How do I setup an In-app message displayed to new users on their first session?
- What design specifications should I use when creating custom creatives for in-app messages?
- How do I track custom Events & Attributes in an in-app message?
Inbox Messages
Places
- How can I debug my places integration on Android?
- How can I create an In-app Message to promote Location permission opt-in?
- Can I send a Places campaign to people who are currently inside a geofence?
- How long will it take for the user to receive the push message once a user triggers a Places Campaign?
- Can I personalize text in Places campaigns like I personalize a regular push message (geofence details, user name, etc.)?
- Can you trigger other message types (like in-app or inbox) using geofences?
Analytics
- How does Localytics track downloads?
- How do I find information on individual users within my app?
- How Will My Data Appear in the Dashboard?
- What is a data point?
- How can I generate cross-app reports in Localytics?
- Why are my event attribute values not appearing correctly in the filter?
Attribution
- Which ad campaigns are attracting the highest-value new users to my app?
- What are organic users in the dashboard?
- Which ad networks and attribution vendors does Localytics partner with?
- How do event postbacks work?
- How do I pass attribution data from users who click on a particular URL?
- If I change the name of a Facebook/Twitter/Adwords campaign will the new campaign name appear in the Localytics dashboard?
SDK
- How do I get around Profile API call deadlock when upgrading from SDK 5.0 to 5.1?
- How can I use Inbox to show an App Badge?
- How are the number of profiles calculated?
- What impact does the SDK initialization have on app launch?
- Can tag management tools be used with Localytics?
- How does Localytics handle data that is generated while a user is offline?
End-User Privacy and GDPR
Settings & Billings
- How do I check the status of my Localytics support ticket?
- How do I sign up and log in to the Localytics Customer Portal?
- How do I add another user to my account?
- What do I do when someone leaves my company?
- I am receiving a message that I do not have sufficient permissions to do something. What do I do?
- What is the difference between an app Viewer and Marketer?
Remarketing
- What is Remarketing and how do I set it up?
- What are best practices for attributing app opens to Facebook remarketing campaigns?
- Which Facebook account should I use to create Remarketing campaigns?
- What kind of user information can I export?
- Why can’t I export my Remarketing audience?
- How do I troubleshoot Remarketing?
Predictions
API
- How can I use the Localytics Query API to generate specific reports?
- Why are my API requests failing?
- Audience Export - Why am I getting a 401 Error for the Localytics Audience Export API?
- Audience Export - Why isn’t my audience exportable?
- Audience Export - Why was my export automatically disabled?
- Audience Export - How do I enable an Audience for Export?